Choose the abbreviation Knowledge Management KB KM KIV KST
KM — Knowledge Management
Cross-government
The practices used to create, organise, retain, share and apply organisational knowledge so work can continue beyond individual officers.
View in full glossary Next question Choose the abbreviation Reconnaissance REACH RHCC REC Recce
Recce — Reconnaissance
Cross-government
An advance visit to inspect a site, venue, route or operating environment before an event, exercise or activity.
View in full glossary Next question Choose the definition Bandwidth A courteous follow-up that often signals the sender expects an outstanding action to be completed promptly, especially when a deadline is near or has passed. A Public Service maxim that implementation choices and administrative details materially shape whether a policy succeeds and how it is experienced. A person’s or team’s available time, attention and capacity to take on or complete work. A set of central government instructions covering administrative areas such as HR, finance, procurement, office administration, security or ICT.
Bandwidth — A person’s or team’s available time, attention and capacity to take on or complete work.
Cross-government
View in full glossary Next question Choose the definition Strategic perspective Keep In View Working across ministry and agency boundaries towards the Government’s collective interests and outcomes, rather than optimising only for one organisation. The idea that ministries, statutory boards and public officers should act as one service and deliver coherent outcomes and experiences across organisational boundaries. The ability to assess an issue beyond immediate or agency-specific concerns, considering long-term national priorities and whole-of-government implications.
Strategic perspective — The ability to assess an issue beyond immediate or agency-specific concerns, considering long-term national priorities and whole-of-government implications.
Cross-government
View in full glossary Next question Choose the definition Hansard The parliamentary term for Singapore’s Official Report of debates, speeches and proceedings. Risks, conditions or factors that have not been identified and are therefore outside the assumptions currently being considered. A short instruction asking the recipient to handle the next step and report back when needed. A popular parliamentary name for official reports, statistics and government or parliamentary publications presented with blue covers.
Hansard — The parliamentary term for Singapore’s Official Report of debates, speeches and proceedings.
Cross-government
View in full glossary Next question Choose the term The systematic creation, classification, storage, retrieval, retention, transfer, preservation and disposal of official records. Divine discontent Instruction Manual Records management Service delivery
Records management — The systematic creation, classification, storage, retrieval, retention, transfer, preservation and disposal of official records.
Cross-government
View in full glossary Next question Choose what this abbreviation means OP Order Plate Order Paper Order Prize Order Pilot
OP — Order Paper
Cross-government
The official agenda for a parliamentary sitting, listing questions, Bills, motions and other business scheduled to be taken.
View in full glossary Next question Choose the abbreviation See for Information SFC SFI SSI SFN
SFI — See for Information
Cross-government
An email or note shorthand asking the recipient to read attached, linked or forwarded material for awareness rather than action.
View in full glossary Next question Choose the definition Service recovery Action taken after poor service or a complaint to resolve the issue and rebuild the stakeholder's trust. Working across ministry and agency boundaries towards the Government’s collective interests and outcomes, rather than optimising only for one organisation. The ability to assess an issue beyond immediate or agency-specific concerns, considering long-term national priorities and whole-of-government implications. Informal shorthand for ‘keep in view’: hold an item for later review rather than close it or act on it immediately.
Service recovery — Action taken after poor service or a complaint to resolve the issue and rebuild the stakeholder's trust.
Cross-government
View in full glossary Next question Choose the term The idea that ministries, statutory boards and public officers should act as one service and deliver coherent outcomes and experiences across organisational boundaries. One Public Service Public Service Pledge No Wrong Door Close the loop
One Public Service — The idea that ministries, statutory boards and public officers should act as one service and deliver coherent outcomes and experiences across organisational boundaries.
Cross-government
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KM — Knowledge Management
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Recce — Reconnaissance
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Bandwidth — A person’s or team’s available time, attention and capacity to take on or complete work.
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Strategic perspective — The ability to assess an issue beyond immediate or agency-specific concerns, considering long-term national priorities and whole-of-government implications.
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Hansard — The parliamentary term for Singapore’s Official Report of debates, speeches and proceedings.
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Records management — The systematic creation, classification, storage, retrieval, retention, transfer, preservation and disposal of official records.
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OP — Order Paper
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SFI — See for Information
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Service recovery — Action taken after poor service or a complaint to resolve the issue and rebuild the stakeholder's trust.
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One Public Service — The idea that ministries, statutory boards and public officers should act as one service and deliver coherent outcomes and experiences across organisational boundaries.
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